Nishal Lourduraj

Hello, I'm

Nishal Lourduraj

And I'm a |

IT Support Professional with 3+ years of experience in enterprise infrastructure. Actively transitioning into Cloud & DevOps with a focus on AWS and Azure.

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3+

Years Exp

25%

Faster Resolution

90%

User Rating

About Me

I am a dedicated IT Support Engineer with a proven track record of resolving complex infrastructure issues, managing endpoints, and ensuring seamless operations for over 100 users. I recently reduced support ticket resolution times by 25% through proactive troubleshooting.


Currently, I am advancing my career into Cloud Computing and DevOps, undergoing rigorous training in AWS and Azure to build, deploy, and scale modern applications.

Education

  • MBA: Business Analytics (2023)
    SRM IST, Chennai
  • B.E. Engineering (2020)
    Panimalar Engineering College

Technical Expertise

Cloud & DevOps

AWS (EC2, S3, IAM, VPC), Azure, Linux (Ubuntu), Git/GitHub, Shell Scripting.

Infrastructure

Active Directory, DNS, DHCP, VPN, Networking Protocols, Windows Server.

IT Management

L1/L2 Support, Zoho CRM, RDP, Asset Management, Endpoint Security.

Work Experience

Desktop Support Engineer

Starflix India PVLTD | Chennai (02/2023 - Current)

  • Managed infrastructure for 50+ users, resolving complex network and system issues.
  • Reduced ticket resolution time by 25% via proactive troubleshooting.
  • Managed shared folder permissions and automated Windows updates.

Desktop Support Engineer

Aroha Technologies | Bangalore (09/2021 - 02/2023)

  • Provided L1/L2 support for 100+ endpoints, maintaining 90% satisfaction.
  • Handled IT onboarding, mail configurations, and remote resolution using RDP.

Featured Projects

AWS Infrastructure Implementation

Designed and deployed scalable cloud infrastructure using Amazon EC2, S3, and configured secure Identity and Access Management (IAM) policies as part of advanced Cloud & DevOps training.

Enterprise End-Point Management

Managed DNS, DHCP, and remote infrastructure. Handled user provisioning, mail configurations, and centralized system security updates across 100+ endpoints.

Let's Connect

Ready to collaborate on Cloud infrastructure or IT support?

LinkedIn Profile GitHub Profile nishal3098@gmail.com